Eyeglasses - Frequently Asked Questions

It really is as easy as 1, 2, 3:

  1. Select your frame – Manually search from the vast selection of frames or refine your search by selecting from the filter options in the left column of the Eyeglass page
  2. Customize your lens style and treatments
  3. Enter your prescription

At VisionPros, we guarantee that all of our products are 100% authentic and include, at no charge to you, a protective eyeglass case, cleaning cloth, and a full 100-day exchange/ return policy with a full 365-day warranty against all manufacturers' defects.

100% No-Risk Satisfaction Guarantee

Our 100% No-Risk Satisfaction Guarantee means that you can trust VisionPros to deliver high quality, authentic brand name eyeglasses to you. If for any reason you are not fully satisfied with your new eyeglasses, we offer a 100-day Exchange or Refund Policy that begins when you receive your glasses.

Please note:

  1. All returns are inspected upon arrival. Exchanges and refunds will be issued when it is deemed the returned product is unused and in its original condition, with all the original packaging intact.
  2. Please ensure that product is returned via "signed for delivery" and a certificate of posting is obtained. We do not accept liability for any product that incurs damage in transit during the exchange process, so please ensure that both the packaging and delivery method are secure.
  3. When we re-ship an exchanged product, the cost of re-shipping is an additional fee to be paid by the customer.
  4. The shipping charges of your original order are non-refundable.

VisionPros’ 365-Day Warranty Policy for Glasses and Sunglasses

VisionPros stands behind the exceptional quality provided by the world's best brands. With most brands, the manufactures' warranty will be available worldwide. For others the official warranty may not be available in your country due to brand policies and agreements. In this case, we offer our own exclusive 12-month warranty against all manufacturers' defects* without exception. We strive to efficiently resolve defect issues by offering replacements or replacement parts free of charge within that 365 Day period. Note that damage to frames or lenses caused by general daily wear is not covered by this guarantee.

*Manufacturers' defects: refers to defects arising from the manufacturing process usually refers to defective hinges, welding points, discoloring, etc. These DO NOT include damage from ‘wear and tear’ usage, or harm arising from product misuse or accident.

Your single vision glasses will be manufactured within 3-5 business days of your order. We will then ship it to you according to your chosen delivery method. If your order contains an upgraded lens option (such as tinting, polarization, mirror coating, etc.) and/ or specialty lenses (such as progressive lenses, computer progressive lenses, etc.), we will manufacture your order within 5-7 business days and then ship it to you according to your chosen delivery method.

Please keep in mind that our quality assurance department inspects and verifies each order, and, if your eyeglasses do no meet each quality assurance criterion, we will remanufacture the lenses. Your expected delivery time will therefore be delayed.

  • Can I purchase glasses with a prescription that I have for contact lenses?

    Occasionally, an eyeglass prescription is the same as a contact lens prescription. However, we recommend that you obtain an eyeglass prescription along with a PD measurement from your eye doctor as the contact lens and spectacle prescriptions are generally different.

  • How do I submit my prescription?

    Once you’re ready to checkout, you’ll be asked to email the image of your prescription to info@visionpros.ca or fax it to us at 1-888-404-7317.

  • How to read your prescription

How to measure your Pupillary Distance (PD):

The Pupillary Distance (PD) is the distance between the center of one pupil to the center of the other pupil. An average adult PD ranges between 57 mm to 68 mm. It is required to properly center your lenses within the eyeglass frame. We recommend that you contact your optometrist to request your PD measurement that he/ she (or previous optician) often has already taken. If you still require your PD, then please CLICK HERE . Please note that the PD ruler below is in millimeters increments which is what you need when entering this value on the Prescription page.

Adaptation to any new Lenses

Although most individuals experience little or no symptoms of adaptation to new eyeglasses, it can take up to 4 weeks to fully adapt. Here are a few things to consider:

  1. Wear your glasses as much as possible for quicker adaptation. By doing so, even if you don’t require them all the time, you will likely adapt to your new glasses much quicker.
  2. It is your brain (and not your eyes) that usually needs the time to adapt to any new glasses. This is especially true even with minor prescription changes. Initially your glasses may feel ‘too strong’, you may experience some initial depth perception changes and find yourself consciously turning your head in order to obtain the best vision. During this time it is also common to experience mild and short eye aches.

Adaptation to Progressive Lenses

Here are some things to keep in mind while adjusting to progressive lenses for the first time:

  1. Head up, eyes down and move the reading material at first. To find the best clarity for reading up close, when you first get your lenses, hold your head still, lower your eyes, and then move the reading material left and right to locate the clearest spot.
  2. Turn your head when you look at something down and out to the side. This allows you to always look through the central area of your lenses. Initially, you may notice a slight distortion in your periphery when you move your head side to side, but you will not be aware of this after a short period of time.
  3. Remember that the lower reading area of your glasses is made to focus at a near distance. If you need to look down at something with your progressive lenses on (such as going down street curbs or stairs), you simply tilt your head down more than you usually would so you are looking through the distance prescription portion, and over the reading portion of your progressive lenses.
  4. Walk before you drive. You should not drive in your progressive lenses until you feel comfortable in them while walking in and around your home.

Eyeglasses Guarantee

100-day exchange/return policy + 365-day manufacturer's warranty

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Have questions about Eyeglasses? Check out our FAQ page

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We offer a no hassle 365 day return policy on contact lenses

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